Please note that some of the gaps were my replies to going through the transaction
Text message info
From
2067879852
Seattle, WA
"Hi Bridgette! My name is Jeff Wood and I am from Airbnb Customer Support Department. I will help you to close the transaction in a quick and safe way.Your reservation process was started and we already sent you the e-mail Invoice please also check your spam folder.Please let us know if you have received our invoice and how long will take you to complete the reservation with us so we can reserve an agent to meet with you to show you the apartment,give you the keys and sign the final contract!
Airbnb Reservation Team
Great ! Please check the Reservation Invoice and let us know how long will take you to complete the reservation with us so we can reserve an agent to meet with you to show you the apartment,give you the keys and sign the final contract!
Airbnb Reservation Team
Unfortunately our agents doesn't work today but you will be able to meet an agent to show you the apartment, give you the keys and sign the final contract, tomorrow morning at 08:00AM-09:00AM !
Airbnb Reservation Team
Perfect ! We will wait your payment confirmation today so we can process your reservation and reserve an agent to meet with you tomorrow morning !
Airbnb Reservation Team
ME:I have a question. Do all moneygrams require cash or is it only at specific locations?
I was told I had to have $1000 up front to send money
There's no way to do it online, no?
(My first time ever knowing about MoneyGram)
Unfortunately , no ! You have to complete this reservation following the instructions from the Reservation Invoice that was sent to you !
Airbnb Reservation Team
ME:I just sent the receipt info
Is there anything else I have to do?
Let me know if you've received the email or not please
(No reply after have gone through transaction. I immediately decided to cancel it. I've been receiving consistent, quick replies but this is when I received no word from them)
You guys are a scam huh?
Sorry for our late reply !Our system was down !
Airbnb Reservation Team
We have received your payment confirmation for your reservation. Once the payment will be verified, we will notify you immediately.
Our agent will contact you tomorrow morning , to let you know the meeting and all the future details.
Airbnb Reservation Team
We just checked your transactions and it was canceled ! What happened?
Airbnb Reservation Team
ME:I got doubtful because I didn't hear anything from you guys. I even tried calling
I ended up thinking it was a scam
How do I know you guys aren't?
All our communication systems were down ! We couldn't reply to you ! One of our server was down and we apologize for the entire situation created !
Airbnb Reservation Team
This rental with the host Patrick Tuller is registered on Airbnb Protection Program which means that Airbnb is fully responsible for the money once they will be transferred and take the responsibility to refund the full amount if there will be any problems during the deal.
Airbnb Reservation Team
Once the reservation will be completed our agent will call you and you will meet him tomorrow morning to show you the apartment,give you the keys and sign the final contract . You will have a 3 days period to inspect this apartment. If you don't like it, we will refund your money back in 24 hours,directly into your bank account. Again, payment will be handled by Airbnb and we will release the funds to the host only after you agree to rent the apartment. Our agent already checked the apartment and the location and everything looks exactly like was described .
Airbnb Reservation Team
ME:Is there any way to verify this?
(This is when I decided to call them again during this conversation)
We have hundreds of transactions like this, daily and we really can't offer phone support. Only after you will complete the payment, our agent will call you tomorrow morning to let you know the meeting and all the future details !
Airbnb Reservation Team
You will get a payment receipt for this reservation !
Airbnb Reservation Team
ME:Then I will wait tomorrow
First you have to complete the reservation with us so we can release the final contract , reserve an agent to meet with you and register this reservation to our system so we can refund you the money in case that you will not like the apartment! After we will receive your payment , it will take a few hours till we will be able to process your reservation .If you will complete the reservation in the morning you will meet our agent tomorrow afternoon .
Airbnb Reservation Team
Why you are worried about this reservation ? We are the biggest renting company in the world, you are covered an protected by us and we are taking the fully responsible for the money once they will be transferred and take the responsibility to refund the full amount if there will be any problems during the deal.
Airbnb Reservation Team"
So if you guys see my name Bridgette AND MY HAWAII ID, I'm not the one scamming. I had sent my ID for verification, so f***! I screwed up that part. At least I cancelled the transaction immediately.
Hope this helped any of you guys. Sorry for the super long passages. I'd post screenshots, but that would require me to block and edit my information on there.
